How to open a support ticket from your dashboard.
Tickets opened in the dashboard are tied to your organization, so support sees the right account without asking. Attach a screenshot, follow replies in the same place, and close the ticket when you are done.
Sign in to the workspace where the issue occurred. That keeps the ticket attached to the correct organization. To get replies by email, tick the notification box when you create the ticket.
Open the support workspace
Sign in to Invoance and select Support Tickets from the dashboard navigation. Your existing conversations appear in the ticket list.
Select New ticket
Add a clear subject, choose the closest category, and describe what happened. The first message must contain at least 30 characters so support has enough context to begin.
Add evidence and notifications
Attach a PNG, JPG, or WebP screenshot when the visual state matters. Select email notifications if you want an email when support replies.
Continue the conversation
Replies appear automatically in the dashboard. You can send follow-up details without starting another ticket, and a support reply resets the customer message allowance.
Close the ticket when finished
Select Close ticket, then select the confirmation state again. The confirmation resets if you wait, which helps prevent accidental closures.
Closed tickets are removed after seven days. Save any instructions or screenshots you want to keep before then.